Contact & Grievance Officer

Effective from: 21 July 2026

Customer desk

• Brand: SHIVAM ENTERPRISE
• Legal entity: GOSWAMI KULDIPGIRI AJAYGIRI
• Email: support@shivamenterprise.com
• Address: NA, SHOP NO. 24, SARDAR OWNERS ASSOCIATION, VARACHHA ROAD, NEAR MINI BAZAR, Surat, Surat, Gujarat 395006
• Working hours: Monday to Saturday, 9:30 AM - 6:30 PM

Self-service tools

Track parcels on Order Status. Browse FAQs on the Help Center or send a message via Contact.

Grievance redressal

For unresolved complaints, email support@shivamenterprise.com with subject line "Grievance — [Order Number]." Our grievance officer will acknowledge within forty-eight hours and aim to close the matter within seven business days.