Return & Refund Policy

Effective from: 21 July 2026

1. Quality promise

Every lot is moisture-safe packed after a visual quality check. We stand behind the variety and pack size printed on your invoice.

2. When we will review a claim

• Incorrect seed type or quantity compared with the confirmed order.
• Consignment marked delivered but not received, after courier trace review.
• Seeds that arrive with broken moisture seals, visible mould, or infestation due to transit damage.

3. Evidence required

Notify us within seven days of the delivery timestamp. Attach photographs of the shipping label, outer carton, and affected seed packs with a brief written description.

4. Remedies

Validated claims may be resolved through partial refund, full refund, or complimentary re-shipment depending on stock and logistics feasibility.

5. Non-qualifying requests

We cannot process refunds for germination outcomes after sowing, normal batch-to-batch colour variation on seed coats, or product consumed or planted before reporting an issue.